Legal
Please read these terms carefully before using the Smart Expedite platform.
IMPORTANT — PLEASE READ CAREFULLY. These Terms include liability limits, dispute-resolution terms, and a class action waiver. You may download or print them before accepting. Mere browsing does not constitute acceptance.
Smart Expedite Inc.
These Terms govern account access and general use of Smart Expedite’s website, applications, shipper and carrier portals, and authorized related services (the “Platform”). Smart Expedite Inc. is an Illinois corporation and FMCSA-licensed property freight broker, MC-1797232-B, USDOT 4532184, with a business notice address at 535 Duane Street, Suite 100, Glen Ellyn, IL 60137. Smart Expedite arranges transportation by independent authorized motor carriers; it does not physically transport or take custody of cargo.
Read these Terms before selecting the account acceptance control. They include liability limits, dispute-resolution terms, and a class action waiver. You may download or print them before accepting. Mere browsing does not constitute acceptance. The Privacy Policy is available publicly before personal information is collected.
“You” means the person identified as accepting these Terms in the acceptance record, in the capacity expressly shown there. A user accepts personal account-use duties for their own use and may bind an identified business only with actual authority and a clearly identified business acceptance. Employment by a Carrier or Shipper alone does not bind an individual to that business's freight debts, guarantees or separate arbitration agreement. A business representative must identify the business and their role and have authority for the action taken. Users must be at least 18 and provide accurate information. Account creation requires an affirmative, unchecked acceptance control clearly associated with these Terms and an intentional submission. Privacy-notice acknowledgment is recorded separately from any consent required for a particular processing activity.
Smart Expedite records the version accepted, the identified party and representative, attribution and authentication information, the acceptance action and time, and a receipt. You consent to electronic records for transactions you affirmatively enter under these Terms, subject to the federal E-SIGN Act, Illinois Uniform Electronic Transactions Act, and other applicable law. Registration does not automatically execute a Carrier Operating Agreement, tax certification, payment debit authorization, or individual driver tracking consent.
These Terms govern general account access, security, acceptable use, and general Shipper duties. The Carrier Operating Agreement governs the Carrier relationship, including qualification, transportation, payment options and conditions, cargo responsibility, deductions, indemnity, non-circumvention, termination, and Carrier disputes. A Carrier must separately accept the complete carrier package before approval for booking.
For Carrier matters, priority is: an accepted Rate Confirmation only for its expressly agreed Load-specific rate, timing, accessorial and handling/documentation terms; then the Carrier Operating Agreement; then its accepted Accessorial Charges Schedule; then other specifically accepted carrier policies; then these Terms. A Rate Confirmation does not silently override general carrier legal terms. The Carrier Agreement’s amendment rules govern material Carrier changes. These Terms do not revive outdated carrier rates, payment windows, tracking limits, or termination periods from an earlier version.
The Privacy Policy and Mobile Application Privacy Policy explain data practices and rights and do not set freight prices or substitute for legally required individual consents. The Mobile Application Terms supplement these Terms for app licensing and store requirements. Mobile-specific provisions govern their app subjects; Carrier legal and compensation terms remain in the Carrier Agreement. A narrower disclosed privacy practice is not broadened by a general license clause. Separate tax certifications, bank/payee instructions, payment authorizations, and role delegations retain their own scope. For Shipper business, the separately accepted Shipper Brokerage and Shipment Terms, the applicable accepted Schedule and accepted booking confirmation govern their stated subjects. Shipper booking requires that Shipper package acceptance; account registration or these general Terms alone do not replace it. No unprovided Shipper agreement is incorporated merely by being mentioned here.
Every incorporated binding policy must be named, versioned, and accessible before the relevant acceptance. Informational help pages, unpublished operations rules, or later website edits cannot silently add fees or legal obligations. Mandatory law and nonwaivable rights control over inconsistent contract language.
You must keep legal names, business addresses, contacts, roles, and submitted records current. Smart Expedite may verify business identity, operating authority, insurance, equipment, representative authority, and relevant payment information and may refuse or suspend access for material risk or failed verification. Carrier qualification is governed by the Carrier Agreement, including its contractual insurance minimums and own-authority requirement, regardless of lower minimums that may apply under law.
Each person must use an individually assigned account and protect credentials. Businesses must manage authorized users and promptly revoke departed users’ access. Roles for master agreement acceptance, Load dispatch, driving, and payments are distinct; a driver or dispatcher is not automatically authorized to amend the master contract or change bank instructions. Report suspected compromise immediately to support@smartexpedite.com. A verified business remains responsible for its authorized account activity, subject to applicable law and a fair review of unauthorized activity.
Carrier and Shipper contracting require the relevant account qualification, authorized acceptance and approval. Uploading documents or completing verification does not itself execute a master freight agreement or create a transportation commitment. Smart Expedite may monitor eligibility and restrict new activity when authority, coverage, identity, or account security changes.
The Platform provides freight matching, digital tenders and Rate Confirmations, location and status visibility, document submission, performance information, payment administration, and operational support. Features may be automated, but estimates, rankings, location readings and geofences can contain errors. They do not replace the Carrier’s lawful operating decisions or required shipment documents.
Users must review the complete booking record before affirmatively confirming a Load. The retained confirmation identifies the parties, freight and service details, rate and relevant fees, applicable versions, and the accepting user. Changes affecting agreed performance or compensation must be recorded and affirmatively accepted by the authorized affected party. A Shipper’s booking and a Carrier’s acceptance are separate records; neither alone proves the other’s assent.
Smart Expedite does not guarantee minimum Load volume, particular revenue, carrier availability, or a specific delivery outcome. Commercially reasonable efforts to provide Platform access do not create an uptime service-level guarantee. Contact operations during an outage; material fallback approvals must be documented and included in the transaction archive.
Each party receives its own applicable commercial terms and fees in its authenticated contracting package and transaction record before being bound. The accepted Carrier Operating Agreement governs Carrier payment plans, readiness, deadlines, holds and adjustments. The accepted Shipper Brokerage and Shipment Terms govern Shipper billing. These public Terms create no additional fee, payment calendar or nonrefundability rule.
An accepted Accessorial Charges Schedule supplies the applicable qualifications, rates and formulas. Standard TONU applies automatically when its accepted Schedule's qualifications are met; a new shipment-by-shipment rate approval is not required. A different shipment-specific arrangement requires Smart Expedite's and the affected party's express agreement. Accessorials that expressly require additional event approval retain that separate condition. Charges and compensation may be different for the parties, subject to their accepted terms and applicable law.
A contractual debt and permission to charge a payment method are separate matters. Stored payment details alone do not authorize unrestricted debits. Use the separately accepted authorization applicable to the method and charge. Statutory payment, bank-dispute and transaction-record review rights remain available. A billing objection goes through the procedure in the applicable Carrier or Shipper agreement; it is not a cargo-claim filing rule. Public access to this page does not confer access to confidential transaction pricing or proprietary calculations.
Location-based load matching starts when the actual driver selects Available after the specific location notice and necessary device permission. Matching identifies nearby suitable pickups under the driver's applicable service terms. Background collection may continue while Available if permitted by device settings. The Privacy Policy explains categories, recipients, controls, and retention.
Shipment tracking begins at Active Dispatch, when the assigned driver is confirmed dispatched toward pickup, and continues while necessary through lawful delivery and resolution of remaining cargo custody, or cancellation and resolution of that custody. Missing paperwork alone does not extend precise tracking after cargo custody ends. A future booking alone does not authorize continuous shipment tracking before dispatch. Selecting Unavailable ends availability matching; active-shipment tracking remains subject to the driver’s separate permission, which may be revoked at any time. When no Available or Active Dispatch purpose remains, new precise-location collection stops.
Driver notice and permissions are separate from Carrier corporate acceptance. We do not publish unassigned drivers’ precise availability location to anonymous visitors or give prospective Shippers unrestricted access. Authorized participants in a booked active Load receive the shipment visibility reasonably needed for that Load. Location links must expire or stop showing current location when that purpose ends.
Drivers may change status or revoke device permissions. Essential matching will be unavailable without required location. Carrier must notify operations of interruptions during active transportation and arrange a safe alternative under the Carrier Agreement. Neither an acceptance checkbox nor these Terms authorizes unsafe phone use or unrestricted off-duty tracking.
Carrier transportation duties are contained in the Carrier Agreement. Carrier must maintain verified authority and insurance, use approved drivers and equipment, transport safely and lawfully, provide required documents and communications, and avoid unauthorized brokering or identity misrepresentation. General language in these Terms does not add a conflicting Carrier penalty or replace the Carrier Agreement’s safety protections.
Shipper must accurately describe freight, dimensions, weight, value where needed, handling requirements, origin, destination, contacts, and service windows; provide lawful, adequately packaged and ready freight; arrange authorized facility contacts; and disclose loading, access, permit, and equipment restrictions before booking. Shipper must not tender hazardous, regulated, oversized or overweight freight without advance disclosure and required specific approval and any required special-cargo addendum. Household-goods and passenger transportation are outside the service authorized by this package. Carrier remains responsible for permits or operational duties legally assigned to it.
Restrictions protecting introduced business relationships are stated in the applicable authenticated Carrier or Shipper agreement. They do not restrict statutory reporting, records access or other nonwaivable rights.
The operating Carrier’s cargo responsibility is governed by applicable transportation law and the Carrier Agreement, not merely by the amount of insurance. Smart Expedite does not undertake motor-carrier liability by arranging a Load or assisting with a claim. Nothing here disclaims liability for Smart Expedite’s own conduct where law imposes it.
Document visible damage or shortage on the delivery record where practicable, preserve photographs and value records, and submit a written claim promptly to the responsible Carrier and any contractually designated recipient. A failure to note an exception is not automatically a waiver of all legal recovery rights. Contacting Smart Expedite alone may not constitute filing with another legally responsible party. A formal claim must satisfy applicable content requirements; a status message or POD image alone may be insufficient.
No provision in this package imposes a Carmack claim period shorter than nine months or a lawsuit period shorter than two years after written disallowance under 49 U.S.C. 14706(e). Applicable claim deadlines and starting events depend on the governing transportation terms and law; the Platform’s 10-Business-Day billing process does not replace them. Where 49 CFR Part 370 applies, the Carrier must acknowledge within 30 days unless paid or declined sooner and, within 120 days, pay, decline, make a firm compromise offer, or explain why the claim remains pending, with further status notices at 60-day intervals. Smart Expedite may facilitate communications without guaranteeing or adjudicating recovery.
You must not submit false identity, authority, insurance, freight, location, billing, or performance information; manipulate ratings or matching; create deceptive duplicate accounts; tender unlawful freight; harass or threaten others; or facilitate unauthorized brokering or circumvention. You must not defeat verification, payment controls, or access restrictions.
Except for an authorized API or written permission, you must not scrape, harvest, bulk-download, automate queries against, interfere with, or obtain unauthorized access to the Platform or its nonpublic information. You must not reverse-engineer protected software or nonpublic matching/pricing logic, copy proprietary workflows or content for a competing service, remove proprietary notices, or use protected Platform data to train, fine-tune, validate, or improve an AI/ML model without written permission, except to the extent a restriction is prohibited by law.
These restrictions do not prevent permitted download, printing, retention, or adviser review of your agreements and transaction records; lawful regulatory reporting; legally required transaction-record review; or exercise of privacy and other statutory rights. They do not convert your independently owned information into Smart Expedite property.
Smart Expedite retains its intellectual-property rights in its software, interface, documentation, branding, and original Platform materials. You receive a limited right to use the Platform for authorized business purposes while eligible. You retain ownership of submitted content and grant Smart Expedite a nonexclusive, worldwide, royalty-free license, sublicensable to its restricted service providers, to host, copy, process, analyze, transform, transmit and display it to arrange and administer transportation; operate, secure and improve the Platform; develop, train, evaluate and provide Smart Expedite’s AI models, features, analytics, automation and related services; comply with law; and resolve transactions or claims. This license is limited by confidentiality, applicable law, the Privacy Policies, applicable individual permissions and retention limits. You may grant rights only to information you are entitled to provide. Personal information is not made Smart Expedite’s property. Properly de-identified or aggregated data, derived methods and non-identifying model improvements may be retained and used for these purposes and lawful product development after account closure while they remain lawfully de-identified. Pseudonyms alone do not qualify. No license allows a provider to use identifiable shipment or precise-location information for unrelated profiling or unrestricted general-purpose model training. Personal-data transfers to third-party AI require the explicit permission described in the mobile notice when applicable. Feedback may be used without compensation, but providing it does not authorize disclosure of confidential personal or business information. AI output may contain errors; users must verify material shipment, payment, safety and legal information before relying on it. Only an action by an authorized person or a separately scoped authorized automation can bind a business. Recommendations do not silently accept rates, change payment instructions, decide disputed liability or waive rights. Users may request human review of material verification, location, eligibility or performance errors through Support.
Each party must protect the other’s nonpublic business information with reasonable care, including confidential commercial terms, operational and technical materials, use it only for authorized Platform business and exercising its rights, and disclose it only to personnel, contractors, insurers, factors, or professional advisers who need it and have appropriate confidentiality duties. Information lawfully public, previously known, independently developed, or lawfully received without restriction is excluded. Required legal disclosure is permitted with notice where lawful and practicable.
These general confidentiality obligations continue while the information remains confidential, with trade secrets protected while they remain trade secrets. Carrier’s confidentiality duties instead follow the Carrier Agreement. Permitted retention, counsel review, regulatory reporting, legal process, statutory record-access rights and protected whistleblowing are not prohibited. The trade-secret immunity notice in 18 U.S.C. 1833(b) applies to protected confidential government/attorney disclosures and sealed filings as described in the Carrier Agreement; nothing requires consent before reporting suspected violations to regulators.
Public Terms of Service and the Privacy Policy remain available without registration. Full carrier contracts and proprietary binding carrier policies may be gated behind registration and reasonable business/identity verification, but must be accessible and retainable before acceptance. Accepted packages and transaction records remain available to the entitled account through authenticated read-only access or secure delivery after closure for the applicable retention period. Unrelated customers’ confidential records and internal anti-fraud procedures are not made public by this access right.
The Platform and its recommendations, availability information, and estimates are provided “as is” and “as available.” To the extent law permits, Smart Expedite disclaims implied warranties of merchantability, fitness, title, and noninfringement and does not warrant uninterrupted or error-free service or a particular commercial result. These provisions do not erase an expressly accepted payment or other contractual obligation.
For claims governed by these general Terms, Smart Expedite’s aggregate liability is limited to Platform fees paid by the claimant in the 90 days preceding the event giving rise to the claim. Indirect, incidental, consequential, special, exemplary, and punitive damages, including costs of cover, are excluded to the extent permitted by law. These limits do not excuse Smart Expedite’s fraud, willful misconduct, gross negligence, payment of amounts it owes, or any liability or remedy that cannot lawfully be limited. They do not excuse its own duties merely because a third party is involved. Carrier claims are governed by the Carrier Agreement’s liability provision instead of this general cap.
For non-Carrier matters, you will defend and indemnify Smart Expedite and its personnel against third-party claims and reasonable resulting losses and defense expenses to the extent caused by your negligent or wrongful acts, unlawful conduct, or breach of these Terms. You do not indemnify an indemnitee for its own negligence or intentional acts or any liability that applicable law prohibits shifting. Prompt notice, reasonable cooperation, competent defense counsel, and consent to a settlement imposing liability, admissions or nonmonetary duties on an indemnitee are required. Carrier indemnity is governed exclusively by the Carrier Agreement.
Smart Expedite may restrict or terminate activity for material breach, fraud, nonpayment, disqualifying authority or insurance, or a supported safety or security risk. It may act immediately where warranted and provide an explanation when lawful and practicable. A restriction must not automatically erase unrelated earned compensation, accepted records, or statutory rights.
Non-Carrier users may terminate on 30 days’ written notice. Carrier convenience termination and existing Load duties follow the Carrier Agreement’s 10-Business-Day notice and safety/recovery terms. Accepted transactions and accrued obligations survive termination, together with necessary payment, confidentiality, intellectual-property, claim, dispute, and records-access provisions. Smart Expedite may retain records under the Privacy Policy and legal preservation duties, with restricted access and category-specific deletion. A closed account may obtain its retained accepted agreements and entitled transaction records through a secure request.
Events beyond reasonable control may delay Platform operations, including natural disaster, government action, infrastructure failure, or widespread cyber or service disruption. Smart Expedite will notify affected users when reasonably practicable and work to resume service. This allocation is subject to Section 11 and does not erase earned compensation, mandatory legal duties, or rights to retained records.
Disputes between the contracting Carrier and Smart Expedite within the Carrier Operating Agreement's stated scope are governed by that agreement, including related payment, account and data-use disputes within that relationship. Shipper relationship disputes follow these general dispute terms through the Shipper agreement. An individual user's independent claims are covered only by an enforceable agreement that the individual actually accepted in that capacity. A court decides which agreement governs. No general, mobile or authorization document may be used to restore arbitration excluded or unenforceable for the same dispute under controlling law. A general Terms opt-out does not waive or replace the separately accepted Carrier arbitration agreement; the Carrier acceptance screen expressly discloses that distinction before acceptance. Valid earlier opt-outs remain effective for the agreement to which they applied.
For other disputes under these Terms, Illinois law and applicable federal law govern. The parties first attempt good-faith resolution for 30 days after written notice, except for urgent relief or protective action necessary to preserve a deadline. Unless you timely opt out below, unresolved disputes are individually arbitrated under the AAA Commercial Arbitration Rules in DuPage County, Illinois, or remotely by mutual agreement. The applicable rules and fee schedules must be accessible before acceptance: https://www.adr.org/industries/commercial/. Mandatory AAA rules or law requiring different procedures or fee treatment control.
Smart Expedite will cover AAA filing fees exceeding the filing cost of a comparable court claim, as applicable to this general arbitration provision. Other administrative and arbitrator fees follow applicable AAA rules; each party bears its own attorneys’ fees unless controlling law or an award for bad faith provides otherwise. Either party may seek emergency court relief involving intellectual property, unauthorized access, fraud, or non-circumvention without waiving arbitration of the merits.
You may opt out of this general arbitration agreement by emailing legal@smartexpedite.com or support@smartexpedite.com within 30 days after first accepting these Terms, identifying the account and clearly requesting the opt-out. The remaining Terms continue. A timely valid opt-out under an earlier Terms version remains effective and need not be repeated. This opt-out does not apply to a separately accepted Carrier Agreement.
THE PARTIES AGREE TO INDIVIDUAL PROCEEDINGS AND WAIVE CLASS OR REPRESENTATIVE PROCEEDINGS TO THE EXTENT LAWFULLY WAIVABLE. No class arbitration occurs without both parties’ express agreement. Nonwaivable remedies remain available. The FAA governs arbitration where applicable; statutory exemptions remain for a court to decide. Illinois arbitration law applies only if it independently permits enforcement when the FAA does not. A court decides formation, authority, agreement to arbitrate, statutory exclusions and class-waiver enforceability; incorporation of AAA rules does not delegate those questions. No employer or Carrier acceptance alone binds a driver’s personal claims. Statutory transportation-worker exclusions remain effective. At the election of the person entitled under 9 U.S.C. 402, predispute arbitration and joint-action waivers do not apply to a covered case relating to sexual assault or sexual harassment to the extent that statute provides. A dispute not subject to enforceable arbitration proceeds in a state court in DuPage County or its appropriate federal court, subject to mandatory jurisdiction and venue law.
Legal notices may be sent to legal@smartexpedite.com or support@smartexpedite.com, or the business notice address stated above. No duplicate paper delivery is required for an otherwise valid electronic notice. Smart Expedite sends notices to the account’s verified email or retained Platform inbox. Receipt occurs when retrievable in the designated system before 5:00 p.m. Central Time on a Business Day, otherwise the next Business Day, subject to mandatory law. Known delivery failures require reasonable follow-up. For these Terms, Business Day excludes weekends and Federal Reserve banking holidays.
Material amendments require at least 30 days’ notice, access to the full new text and a summary, and fresh affirmative acceptance before they apply prospectively. Silence or continued use does not accept substantive changes. Smart Expedite may correct errors or publish nonbinding guidance without fresh acceptance only if substantive obligations remain unchanged. Required legal or emergency security measures do not manufacture retroactive assent to new contract terms.
Users may decline new terms; Smart Expedite may restrict future transactions or terminate prospectively under the applicable agreement. Existing Loads, accrued payment and claim rights, and historical document access remain governed by their accepted terms. Published versions and their acceptance records must not be overwritten. Privacy-notice changes and any required processing consent follow the Privacy Policy and law separately.
These Terms and the specifically accepted documents applicable to the user’s role form the agreement for their subject matter, subject to Section 2. A failure to enforce is not a continuing waiver. Unenforceable language is limited or severed only as law permits without invalidating provisions that can lawfully operate. Users may not assign contractual duties without written permission. Smart Expedite may assign to a merger, acquisition, or asset-sale successor with notice and subject to existing obligations. Nothing creates an unintended agency, partnership, or employment relationship.
Operational and records requests: support@smartexpedite.com. Legal notices: legal@smartexpedite.com, with support@smartexpedite.com available as an alternative. Privacy: privacy@smartexpedite.com. Telephone: (331) 300-7200. Postal address: Smart Expedite Inc., 535 Duane Street, Suite 100, Glen Ellyn, IL 60137. Website: https://www.smartexpedite.com.
Smart Expedite does not grant a public right to its pricing formulas, margins, commercial allocations, algorithms, internal selection or security methods, technical architecture or nonpublic procedures. Nothing in these Terms requires public release of that information. Legally required information is provided to the entitled person, regulator or other authorized recipient through an appropriate channel. Confidentiality does not permit withholding transaction information, personal-data disclosures or evidence that applicable law requires us to provide. Required privacy and feature notices describe functions, purposes and material effects without unnecessarily revealing protected methods.
Version 2 | Effective upon recorded acceptance
These Mobile Application Terms govern your installation and use of the Smart Expedite mobile application (“App”) supplied by Smart Expedite Inc. They supplement the complete Terms of Service presented with them before acceptance. You must be at least 18 and authorized for your account role. Installation alone does not execute a Carrier Operating Agreement or consent to tracking, marketing, bank debits or biometric processing. An individual driver’s App acceptance does not itself make the driver a party to the Carrier’s arbitration agreement or authorize that driver to bind a business.
The App arranges and supports transportation by independent carriers; it is not a motor carrier, emergency service, bank, insurer or guarantee of available freight. Prices, payment deadlines, liability and disputes follow the separately accepted agreement applicable to your role. Standard TONU applies through the accepted contractual Schedule when its qualifications are met; this public App license adds no shipment-specific rate-approval requirement. Carrier matters follow the Carrier Operating Agreement’s hierarchy; App licensing and store-specific matters follow these Mobile Terms. The Privacy Policy, Mobile Application Privacy Policy and feature-specific permissions govern data practices and do not enlarge compensation duties.
Subject to these terms, Smart Expedite grants you a limited, nonexclusive, nontransferable, revocable license to install and use the App on devices you own or lawfully control for authorized business purposes, subject to applicable store usage rules. Permitted Apple Family Sharing or volume-purchase access is not excluded, but each user still needs an individual authorized account. You may not sublicense, resell, distribute a modified App, defeat security, misuse another account, or reverse engineer protected software except where law permits despite this restriction. Your right to retain lawful records and exercise statutory rights is preserved. Smart Expedite and its licensors retain App intellectual-property rights.
Keep the App and operating system reasonably current, secure your device, and notify Support of compromise. We may require a security update or suspend an unsafe version. We may discontinue features subject to accepted transactions, required notices and mandatory law. Updates do not silently amend a master agreement or expand sensitive-data permission. Mobile data and carrier charges are your responsibility; availability depends on device, network and operating-system limits.
Do not interact with the App while driving or in another unsafe situation. Navigation, ETA, matching, geofences and automated outputs are aids and may be inaccurate; the operating Carrier controls lawful routing, rest, equipment and driving. No app timer, notification or customer instruction overrides safety law or hours of service. Contact emergency services for emergencies.
Available location supports nearby suitable Load matching under the applicable service terms. Active Dispatch location supports an accepted shipment beginning when the assigned driver is actually dispatched toward pickup and ending at lawful delivery/cancellation and resolution of cargo custody. Missing paperwork alone does not extend precise tracking. Background collection needs the separately explained permission. You can select Unavailable and revoke device permissions; an active shipment then requires safe alternative reporting through operations. A future booking alone does not authorize continuous tracking.
Camera, selected photos/files, notifications and other features request access only when needed. You may decline optional access and use an offered practical alternative. Receiving a text or opening the phone dialer does not require access to your SMS inbox or call history. New sensitive capabilities require their own prior disclosures and permissions. Do not upload unnecessary personal, confidential or third-party material. Use authorized shipment documentation and redact unrelated information where practical.
Operational messages, optional marketing and call recording follow the Communications Consent and Recording Notice. Device push permission is separate from marketing enrollment. You can manage preferences and revoke consent through the stated controls. AI-assisted functions can make errors; verify material outputs before acting. A feature sending personal information to a third-party AI provider requires its specific disclosure and applicable affirmative permission. Declining optional AI does not prevent ordinary human support.
Review each rate, fee, shipment and payment election before acceptance. An App action binds only the person or business whose authorized action is recorded. No payment method is debited merely because these Mobile Terms were accepted. Freight transportation is a physical service; any in-app booking/payment uses the disclosed lawful external payment method, subject to applicable store rules. A future digital subscription or feature must be assessed under the then-applicable store, storefront and billing rules before launch, with any required separate pricing and acceptance. The physical-transportation payment treatment does not itself cover a separate digital product.
The Terms of Service govern submitted-content licenses, confidentiality, prohibited scraping and Smart Expedite’s lawful analytics/AI rights. Those rights remain limited by privacy notices, permissions and law. Report unlawful content, harassment or account misuse to Support or the in-app report control. Where users can interact, the App provides appropriate reporting and blocking controls without blocking required legal or operational notices through safe alternative channels.
You can initiate account deletion inside the App and through the published web deletion page. Deletion is more than temporary deactivation. Identity and authority checks must be proportionate; data retained for legal or justified transaction purposes is explained. Deletion does not erase debts or authorize cargo abandonment. You may retain copies of your accepted agreements, and retained records remain obtainable as required by the applicable agreement or law.
Smart Expedite handles App support at support@smartexpedite.com or (331) 300-7200; mailing address: 535 Duane Street, Suite 100, Glen Ellyn, IL 60137. A store is not your freight support provider.
The applicable Terms of Service warranty disclaimers, lawful liability limits, notices and dispute provisions apply, including their nonwaivable-rights and misconduct exceptions. The Carrier Agreement governs disputes within its stated Carrier relationship scope, including related account, data-use and payment matters. These Mobile Terms create no separate arbitration provision and cannot restore arbitration excluded or unenforceable for that dispute. An individual's independent claims are not bound merely by the Carrier's corporate acceptance; the court decides the controlling agreement and reserved gateway questions. General users retain any valid Terms of Service arbitration opt-out and mandatory court rights. These Mobile Terms do not waive statutory protections, personal-injury responsibility that cannot be disclaimed, or applicable transportation-worker and other arbitration exemptions. If an App term is unenforceable, the remainder applies to the extent lawful without rewriting a nonwaivable right.
For an Apple App, this agreement is between you and Smart Expedite, not Apple. The license covers your owned/controlled Apple devices under Apple usage rules, including permitted Family Sharing or volume purchases. Smart Expedite supplies required maintenance and support; Apple owes none. If the App fails an applicable warranty, notify Apple for refund of its purchase price. To the extent law permits, Apple has no other warranty duty; Smart Expedite handles remaining warranty-related responsibility. Smart Expedite, not Apple, addresses product-liability, legal-compliance, consumer/privacy and similar App claims. Smart Expedite is responsible for investigating, defending, settling and discharging third-party intellectual-property claims concerning the App. You represent that you are not in a U.S.-embargoed or U.S.-designated terrorist-supporting country or on a U.S. prohibited-party list. Comply with applicable third-party agreements. Smart Expedite’s contact details appear in Section 5. Apple and its subsidiaries are third-party beneficiaries entitled to enforce these Mobile Terms against you upon acceptance.
For the Android App, Smart Expedite is the developer and contracting service provider. Google Play’s applicable usage and distribution rules govern acquisition through that store; Google does not undertake Smart Expedite’s freight, payment or support obligations. These terms do not create an Apple-style third-party-beneficiary clause for Google. Store-managed permissions, updates and account controls remain available. Smart Expedite remains responsible for its own App, disclosures, service providers and legal obligations.
Material contractual changes follow the applicable master agreement’s advance notice and fresh-acceptance rules. A necessary security update may be required without changing commercial terms. Permission changes remain separate. The acceptance receipt records the Mobile Terms version and underlying Terms version, identity/role, action and time; a retrievable copy is provided. No release note alone substitutes for required assent.
